We offer Secure payment via Protx and have implemented Mastercard Secure Code and Verified by Visa and are fully 3D secure compliant.
We also accept payment by Paypal, or by Cheque or Postal Order.
Paypal - If you wish to pay by Paypal please select pay by cheque or telephone and then contact us either by email: paypal@thecrystalphoenix.com or phone 01743 791853 to request a Paypal invoice.
We can also accept card payments over the phone - 01743 791853. We use Protx Secure to process telephone payments.
If there is no-one available to take your call please leave your name and the best number for us to call you back and we will phone you as soon as possible.
If payment is by cheque we will post your order as soon as the cheque has cleared. We treat Postal orders as cash.
We will usually post your order within one to two working days of receipt of your payment and we always obtain a certificate of posting.
Stock levels - We check our stock regularly and try to make sure that items are only listed if we have them in stock. Occasionally the level shown may not be correct. We will always re-order these items and can usually have items back in stock within 10-14 days usually sooner. If we are not able to send all your order we will inform you by email and you may then choose whether to back order the balance, choose an alternative or a refund.
We are always happy to discuss your order by email:support@thecrystalphoenix.com or phone (01743 791853 or 0772 5364223)
UK P&P - this option is for postage to United Kingdom addresses only.
For orders up to £45 we charge a flat rate of £2 only
Special Delivery - £4.50 Special Delivery (Saturday) - £6.50
FREE UK delivery for orders over £45
Europe P&P - Please contact us for cost which is calculated based on the weight of your order
International P&P – Please email us for costs and availability. Cost will be based on the weight of your order.
It is important to us that you are happy with your purchase and we ask that you contact us if there is any problem with your order so that we can resolve the issue.
We offer a 100% refund (less P&P costs) if you decide to return any item you have purchased from us. Please contact us before returning any items. Items should be returned unused and in the original packaging within 14 days of receipt. You should obtain a certificate of posting or use a tracked postage method such as Recorded Delivery.
UK P&P £2 for orders up to £45. UK P&P FREE for orders over £45
We post all orders promptly, usually within 1 working day of cleared payment.
Beads & Beyond Issue 12 September 2008 now available
We send out occasional newsletters via email - if you would like to be included in our mailing list please sign up using the link on the right. We plan to keep you updated as new products arrive and to let you know when we have any special offers and would also like to include hints and tips.
If we don't have what you are looking for we can probably supply it so please contact us. We are always happy to advise and suggest the right products for your projects either by phone or email.